Reports To:
Delivery Driver Supervisor 

ESSENTIAL DUTIES AND RESPONSIBILITIES 

• Drives fleet vehicle to deliver facility’s pharmacy products and medical supplies to customer’s home or place of business. 
• Utilizes iPad to record delivery information. 
• Records delivery information on daily delivery record. 
• Issues or obtains customer signature on receipt for pickup or delivery. 
• Calls customers to establish delivery time or confirm special instruction(s), if applicable. 
• Listens to and/or resolves delivery/service complaints. Appropriately de-escalates any complaints that cannot be resolved. Relays all concerns to supervisor. 
• Collects or picks up rejected or recalled pharmacy products. 
• Picks up weekly order from Sam’s Club. 
• Loads fleet vehicle. 
• Cleans inside/outside of fleet vehicle. 
• Performs routine maintenance on fleet vehicle. 
• Follows all federal, state, and local traffic laws. 
• Performs daily/weekly cleaning and maintenance tasks.

SUPERVISORY RESPONSIBILITIES 

This job has no supervisory responsibilities. 

COMPETENCIES 

• Customer Service – Responds promptly to customer needs; Responds to requests for service and assistance; Maintains confidentiality. 
• Interpersonal Skills – Listens to others without interrupting; Keeps emotions under control. 
• Oral Communication – Speaks clearly and persuasively in positive or negative situations; Listens and gets clarification; Responds well to questions. 
• Written Communication – Able to read and interpret written information. 
• Teamwork – Gives and welcomes feedback; Contributes to building a positive team spirit. 
• Managing People – Makes self available to staff; Solicits and applies customer feedback (internal and external). 
• Quality Management – Looks for ways to improve and promote quality; Demonstrates accuracy and thoroughness. 
• Cost Consciousness – Works within approved budget; Develops and implements cost saving measures. 
• Diversity – Demonstrates knowledge of EEOC policy; Shows respect and sensitivity for cultural differences; Promotes a harassment-free environment; Builds a diverse workforce. 
• Ethics – Treats people with respect; Keeps commitments; Works with integrity and ethically; Upholds organizational values. 
• Organizational Support – Follows policies and procedures; Supports organization’s goals and values; Supports affirmative action and respects diversity. 
• Judgment – Displays willingness to make decisions; Includes appropriate people in decision-making process. 
• Planning/Organizing – Prioritizes and plans work activities; Uses time efficiently; Plans for additional resources. 
• Professionalism – Approaches others in a tactful manner; Reacts well under pressure; Treats others with respect and consideration regardless of their status or position; Accepts responsibility for own actions; Follows through on commitments. 
• Quality – Looks for ways to improve and promote quality; Applies feedback to improve performance; Monitors own work to ensure quality. 
• Safety and Security – Observes safety and security procedures; Reports potentially unsafe conditions; Uses equipment and materials properly. 
• Adaptability – Changes approach or method to best fit the situation; Able to deal with frequent changes, delays, or unexpected events. 
• Attendance/Punctuality – Is consistently at work and on time; Ensures work responsibilities are covered when absent. 
• Dependability – Follows instructions, responds to management direction; Takes responsibility for own actions; Keeps commitments. 
• Initiative – Asks for and offers help when needed. 
• Innovation – Generates suggestions for improving work. 

QUALIFICATIONS 

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skills, and/or abilities required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. 

• Education and/or Experience – Pharmacy technician license. 
• Language Skills – Ability to read and comprehend simple instructions, short correspondence, and memos. Ability to write simple correspondence. Ability to effectively present information in one-on-one and small group situations to customers, clients, and other employees of the organization. 
• Mathematical Skills – Ability to add and subtract two-digit numbers and to multiply and divide with 10’s and 100’s. Ability to perform these operations using units of American money and weight measurement, volume, and distance. 
• Reasoning Ability – Ability to apply common sense understanding to carry out detailed but uninvolved written or oral instructions. Ability to deal with problems involving a few concrete variables in standardized situations. 
• Physical Demands – The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
• While performing the duties of this Job, the employee is regularly required to walk; sit; use hands to finger, handle, or feel; reach with hands and arms; climb or balance; stoop, kneel, crouch, or crawl; and talk or hear. The employee is frequently required to stand. The employee must regularly lift and/or move up to 25-50 pounds. Specific vision abilities required by this job include close vision, distance vision, peripheral vision, depth perception and ability to adjust focus. The noise level in the work environment is usually moderate.
• Work Environment – The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
• While performing the duties of this Job, the employee is regularly exposed to outside weather conditions.

Reports To:
Delivery Driver Supervisor 

ESSENTIAL DUTIES AND RESPONSIBILITIES 

• Drives fleet vehicle to deliver facility’s pharmacy products and medical supplies to customer’s home or place of business. 
• Utilizes iPad to record delivery information. 
• Records delivery information on daily delivery record. 
• Issues or obtains customer signature on receipt for pickup or delivery. 
• Calls customers to establish delivery time or confirm special instruction(s), if applicable. 
• Listens to and/or resolves delivery/service complaints. Appropriately de-escalates any complaints that cannot be resolved. Relays all concerns to supervisor. 
• Collects or picks up rejected or recalled pharmacy products. 
• Picks up weekly order from Sam’s Club. 
• Loads fleet vehicle. 
• Cleans inside/outside of fleet vehicle. 
• Performs routine maintenance on fleet vehicle. 
• Follows all federal, state, and local traffic laws. 
• Performs daily/weekly cleaning and maintenance tasks.

SUPERVISORY RESPONSIBILITIES 

This job has no supervisory responsibilities. 

COMPETENCIES 

• Customer Service – Responds promptly to customer needs; Responds to requests for service and assistance; Maintains confidentiality. 
• Interpersonal Skills – Listens to others without interrupting; Keeps emotions under control. 
• Oral Communication – Speaks clearly and persuasively in positive or negative situations; Listens and gets clarification; Responds well to questions. 
• Written Communication – Able to read and interpret written information. 
• Teamwork – Gives and welcomes feedback; Contributes to building a positive team spirit. 
• Managing People – Makes self available to staff; Solicits and applies customer feedback (internal and external). 
• Quality Management – Looks for ways to improve and promote quality; Demonstrates accuracy and thoroughness. 
• Cost Consciousness – Works within approved budget; Develops and implements cost saving measures. 
• Diversity – Demonstrates knowledge of EEOC policy; Shows respect and sensitivity for cultural differences; Promotes a harassment-free environment; Builds a diverse workforce. 
• Ethics – Treats people with respect; Keeps commitments; Works with integrity and ethically; Upholds organizational values. 
• Organizational Support – Follows policies and procedures; Supports organization’s goals and values; Supports affirmative action and respects diversity. 
• Judgment – Displays willingness to make decisions; Includes appropriate people in decision-making process. 
• Planning/Organizing – Prioritizes and plans work activities; Uses time efficiently; Plans for additional resources. 
• Professionalism – Approaches others in a tactful manner; Reacts well under pressure; Treats others with respect and consideration regardless of their status or position; Accepts responsibility for own actions; Follows through on commitments. 
• Quality – Looks for ways to improve and promote quality; Applies feedback to improve performance; Monitors own work to ensure quality. 
• Safety and Security – Observes safety and security procedures; Reports potentially unsafe conditions; Uses equipment and materials properly. 
• Adaptability – Changes approach or method to best fit the situation; Able to deal with frequent changes, delays, or unexpected events. 
• Attendance/Punctuality – Is consistently at work and on time; Ensures work responsibilities are covered when absent. 
• Dependability – Follows instructions, responds to management direction; Takes responsibility for own actions; Keeps commitments. 
• Initiative – Asks for and offers help when needed. 
• Innovation – Generates suggestions for improving work. 

QUALIFICATIONS 

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skills, and/or abilities required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. 

• Education and/or Experience – Pharmacy technician license. 
• Language Skills – Ability to read and comprehend simple instructions, short correspondence, and memos. Ability to write simple correspondence. Ability to effectively present information in one-on-one and small group situations to customers, clients, and other employees of the organization. 
• Mathematical Skills – Ability to add and subtract two-digit numbers and to multiply and divide with 10’s and 100’s. Ability to perform these operations using units of American money and weight measurement, volume, and distance. 
• Reasoning Ability – Ability to apply common sense understanding to carry out detailed but uninvolved written or oral instructions. Ability to deal with problems involving a few concrete variables in standardized situations. 
• Physical Demands – The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
• While performing the duties of this Job, the employee is regularly required to walk; sit; use hands to finger, handle, or feel; reach with hands and arms; climb or balance; stoop, kneel, crouch, or crawl; and talk or hear. The employee is frequently required to stand. The employee must regularly lift and/or move up to 25-50 pounds. Specific vision abilities required by this job include close vision, distance vision, peripheral vision, depth perception and ability to adjust focus. The noise level in the work environment is usually moderate.
• Work Environment – The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
• While performing the duties of this Job, the employee is regularly exposed to outside weather conditions.

Reports To:
Delivery Driver Supervisor 

ESSENTIAL DUTIES AND RESPONSIBILITIES 

• Drives fleet vehicle to deliver facility’s pharmacy products and medical supplies to customer’s home or place of business. 
• Utilizes iPad to record delivery information. 
• Records delivery information on daily delivery record. 
• Issues or obtains customer signature on receipt for pickup or delivery. 
• Calls customers to establish delivery time or confirm special instruction(s), if applicable. 
• Listens to and/or resolves delivery/service complaints. Appropriately de-escalates any complaints that cannot be resolved. Relays all concerns to supervisor. 
• Collects or picks up rejected or recalled pharmacy products. 
• Picks up weekly order from Sam’s Club. 
• Loads fleet vehicle. 
• Cleans inside/outside of fleet vehicle. 
• Performs routine maintenance on fleet vehicle. 
• Follows all federal, state, and local traffic laws. 
• Performs daily/weekly cleaning and maintenance tasks.

SUPERVISORY RESPONSIBILITIES 

This job has no supervisory responsibilities. 

COMPETENCIES 

• Customer Service – Responds promptly to customer needs; Responds to requests for service and assistance; Maintains confidentiality. 
• Interpersonal Skills – Listens to others without interrupting; Keeps emotions under control. 
• Oral Communication – Speaks clearly and persuasively in positive or negative situations; Listens and gets clarification; Responds well to questions. 
• Written Communication – Able to read and interpret written information. 
• Teamwork – Gives and welcomes feedback; Contributes to building a positive team spirit. 
• Managing People – Makes self available to staff; Solicits and applies customer feedback (internal and external). 
• Quality Management – Looks for ways to improve and promote quality; Demonstrates accuracy and thoroughness. 
• Cost Consciousness – Works within approved budget; Develops and implements cost saving measures. 
• Diversity – Demonstrates knowledge of EEOC policy; Shows respect and sensitivity for cultural differences; Promotes a harassment-free environment; Builds a diverse workforce. 
• Ethics – Treats people with respect; Keeps commitments; Works with integrity and ethically; Upholds organizational values. 
• Organizational Support – Follows policies and procedures; Supports organization’s goals and values; Supports affirmative action and respects diversity. 
• Judgment – Displays willingness to make decisions; Includes appropriate people in decision-making process. 
• Planning/Organizing – Prioritizes and plans work activities; Uses time efficiently; Plans for additional resources. 
• Professionalism – Approaches others in a tactful manner; Reacts well under pressure; Treats others with respect and consideration regardless of their status or position; Accepts responsibility for own actions; Follows through on commitments. 
• Quality – Looks for ways to improve and promote quality; Applies feedback to improve performance; Monitors own work to ensure quality. 
• Safety and Security – Observes safety and security procedures; Reports potentially unsafe conditions; Uses equipment and materials properly. 
• Adaptability – Changes approach or method to best fit the situation; Able to deal with frequent changes, delays, or unexpected events. 
• Attendance/Punctuality – Is consistently at work and on time; Ensures work responsibilities are covered when absent. 
• Dependability – Follows instructions, responds to management direction; Takes responsibility for own actions; Keeps commitments. 
• Initiative – Asks for and offers help when needed. 
• Innovation – Generates suggestions for improving work. 

QUALIFICATIONS 

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skills, and/or abilities required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. 

• Education and/or Experience – Pharmacy technician license. 
• Language Skills – Ability to read and comprehend simple instructions, short correspondence, and memos. Ability to write simple correspondence. Ability to effectively present information in one-on-one and small group situations to customers, clients, and other employees of the organization. 
• Mathematical Skills – Ability to add and subtract two-digit numbers and to multiply and divide with 10’s and 100’s. Ability to perform these operations using units of American money and weight measurement, volume, and distance. 
• Reasoning Ability – Ability to apply common sense understanding to carry out detailed but uninvolved written or oral instructions. Ability to deal with problems involving a few concrete variables in standardized situations. 
• Physical Demands – The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
• While performing the duties of this Job, the employee is regularly required to walk; sit; use hands to finger, handle, or feel; reach with hands and arms; climb or balance; stoop, kneel, crouch, or crawl; and talk or hear. The employee is frequently required to stand. The employee must regularly lift and/or move up to 25-50 pounds. Specific vision abilities required by this job include close vision, distance vision, peripheral vision, depth perception and ability to adjust focus. The noise level in the work environment is usually moderate.
• Work Environment – The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
• While performing the duties of this Job, the employee is regularly exposed to outside weather conditions.

John’s Rx is a closed-door, long-term care pharmacy not open to the public. Our team of dedicated pharmacy technicians and pharmacists serves residents of long-term care communities across Southeast Missouri. At John’s Rx, our purpose is to positively impact people with kindness, excellence, and unwavering service.

A John’s Rx Pharmacy Technician:

• Communicates directly with facility staff to process new and refill prescription orders for long-term care residents.
• Assists pharmacists by accurately performing order entry, prescription fulfillment, and organizing/toting prescriptions, preparing them for delivery.
• Displays an excellent customer service attitude.
• Follows state and federal pharmacy laws and guidelines.
• Works efficiently with an emphasis on accuracy and attention to detail.
• Serves as the backbone of an outstanding pharmacy team.

John’s Rx offers:

• Flexible work schedule with split shift scheduling: M-F 8 am to 4:30 pm and 10 am to 6:30 pm. Limited Saturdays. No Sundays.
• Very competitive pay.
• Competitive benefits package including health insurance, 401k, and PTO.

Reports To:
Supervisor 

ESSENTIAL DUTIES AND RESPONSIBILITIES 

• Expedites prescription processing by performing all duties necessary and allowable, by policy or law. 
• Receives new and refilled prescriptions from customers for filling. 
• Verifies name and address (if applicable) of the person the new prescription is to be filled for, as well as, legibility of the prescriber’s name. 
• Obtains from the prescription files those prescriptions which have been requested to be refilled. 
• Prepares labels for new/refilled prescriptions. 
• Accommodates customers when they arrive to pick up prescriptions. 
• Processes cash register transactions for new and refilled prescriptions. 
• Ensures necessary communications are provided to the customer, such as instructions, side effects and medication descriptions. 
• Arranges customer consultations with Pharmacist, when requested. 
• Procures signatures from customers for all prescriptions received. 
• Answers incoming calls and directs to Pharmacist when appropriate, such as new prescriptions, questions about medication, judgmental decision, etc. 
• Completes and processes third-party documents. 
• Fills prescription refills or new prescriptions. 
• Files patient profiles. 
• Fills bins with prescription vials. 
• Processes incoming orders to determine that items ordered were shipped and that items shipped are the same as items invoiced to the Pharmacy. 
• Checks items for appropriate “shelf life”remaining before expiration. 
• Affixes price stickers to the items ordered and places on stock shelves or in refrigerator, when required. 
• Checks stock to remove outdated items, as often as deemed necessary by the pharmacist in charge.
• Cleans Pharmacy shelves and work areas and maintains entire premises in a satisfactory state of cleanliness. 

SUPERVISORY RESPONSIBILITIES 

This job has no supervisory responsibilities. 

COMPETENCIES 

• Analytical – Uses intuition and experience to complement data. 
• Problem Solving – Identifies and resolves problems in a timely manner; Gathers and analyzes information skillfully; Develops alternative solutions; Works well in group problem solving situations; Uses reason even when dealing with emotional topics. 
• Technical Skills – Strives to continuously build knowledge and skills; Shares expertise with others. 
• Customer Service – Manages difficult or emotional customer situations; Responds promptly to customer needs; Solicits customer feedback to improve service; Responds to requests for service and assistance. 
• Interpersonal Skills – Focuses on solving conflict, not blaming; Maintains confidentiality; Listens to others without interrupting; Keeps emotions under control; Remains open to others’ ideas and tries new things. 
• Oral Communication – Speaks clearly and persuasively in positive or negative situations; Listens and gets clarification; Responds well to questions. 
• Written Communication – Writes clearly and informatively; Able to read and interpret written information. 
• Teamwork – Exhibits objectivity and openness to others’ views; Gives and welcomes feedback; Contributes to building a positive team spirit. 
• Business Acumen – Conserves organizational resources. 
• Diversity –Shows respect and sensitivity for cultural differences; Respects diversity. 
• Ethics – Treats people with respect; Works with integrity and ethically; Upholds organizational values. 
• Organizational Support – Follows policies and procedures; Respects diversity. 
• Planning/Organizing – Uses time efficiently. 
• Professionalism – Approaches others in a tactful manner; Reacts well under pressure; Treats others with respect and consideration, regardless of their status or position; Accepts responsibility for own actions; Follows through on commitments. 
• Quality – Demonstrates accuracy and thoroughness; Looks for ways to improve and promote quality; Monitors own work to ensure quality. 
• Safety and Security – Observes safety and security procedures; Reports potentially unsafe conditions; Uses equipment and materials properly. 
• Adaptability – Able to deal with frequent change, delays, or unexpected events. 
• Attendance/Punctuality – Is consistently at work and on time. 
• Dependability – Follows instructions, responds to management direction. 
• Initiative – Asks for and offers help when needed. 

QUALIFICATIONS 

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skills and/or abilities required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. 

• Certificates, Licenses, Registrations – Current Missouri pharmacy technician license. 
• Education and/or Experience – High school diploma (or equivalent) required; similar work experience recommended but not required. 
• Language Skills – Ability to read and interpret documents such as safety rules, operating and maintenance instructions and procedure manuals. Ability to speak effectively to customers or employees of organization. 
• Mathematical Skills – Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions and decimals. 
• Reasoning Ability – Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form. Ability to deal with problems involving several concrete variables in standardized situations. 
• Computer Skills – To perform this job successfully, an individual should have knowledge of Internet software; Pharmacy Software; Windows/Microsoft programs; and order processing systems. On the job training is provided. 
• Physical Demands – The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. 
• While performing the duties of this job, the employee is regularly required to stand; reach with hands and arms, grasp, twist, bend, stoop, and talk or hear. The employee is frequently required to stoop, kneel or crouch. The employee must regularly lift and/or move up to 25 pounds. Specific vision abilities required by this job include close vision and ability to adjust focus. 
• Work Environment – The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The noise level in the work environment is usually moderate. 

Reports To:
Supervisor 

ESSENTIAL DUTIES AND RESPONSIBILITIES 

• Expedites prescription processing by performing all duties necessary and allowable, by policy or law. 
• Receives new and refilled prescriptions from customers for filling. 
• Verifies name and address (if applicable) of the person the new prescription is to be filled for, as well as the legibility of the prescriber’s name. 
• Obtains from the prescription files those prescriptions which have been requested to be refilled. 
• Prepares labels for new/refilled prescriptions. 
• Accommodates customers when they arrive to pick up prescriptions. 
• Processes cash register transactions for new and refilled prescriptions. 
• Ensures necessary communications are provided to the customer, such as instructions, side effects and medication descriptions. 
• Arranges customer consultations with Pharmacist, when requested. 
• Procures signatures from customers for all prescriptions received. 
• Answers incoming calls and directs to Pharmacist when appropriate, such as new prescriptions, questions about medication, judgmental decision, etc. 
• Completes and processes third-party documents. 
• Fills prescription refills or new prescriptions. 
• Files patient profiles. 
• Fills bins with prescription vials. 
• Processes incoming orders to determine that items ordered were shipped and that items shipped are the same as items invoiced to the Pharmacy. 
• Checks items for appropriate “shelf life” remaining before expiration. 
• Affixes price stickers to the items ordered and places on stock shelves or in refrigerator, when required. 
• Checks stock to remove outdated items, as often as deemed necessary by the pharmacist in charge.
• Cleans Pharmacy shelves and work areas and maintains entire premises in a satisfactory state of cleanliness. 

SUPERVISORY RESPONSIBILITIES 

This job has no supervisory responsibilities. 

COMPETENCIES 

• Analytical – Uses intuition and experience to complement data. 
• Problem Solving – Identifies and resolves problems in a timely manner; Gathers and analyzes information skillfully; Develops alternative solutions; Works well in group problem solving situations; Uses reason even when dealing with emotional topics. 
• Technical Skills – Strives to continuously build knowledge and skills; Shares expertise with others. 
• Customer Service – Manages difficult or emotional customer situations; Responds promptly to customer needs; Solicits customer feedback to improve service; Responds to requests for service and assistance. 
• Interpersonal Skills – Focuses on solving conflict, not blaming; Maintains confidentiality; Listens to others without interrupting; Keeps emotions under control; Remains open to others’ ideas and tries new things. 
• Oral Communication – Speaks clearly and persuasively in positive or negative situations; Listens and gets clarification; Responds well to questions. 
• Written Communication – Writes clearly and informatively; Able to read and interpret written information. 
• Teamwork – Exhibits objectivity and openness to others’ views; Gives and welcomes feedback; Contributes to building a positive team spirit. 
• Business Acumen – Conserves organizational resources. 
• Diversity –Shows respect and sensitivity for cultural differences; Respects diversity. 
• Ethics – Treats people with respect; Works with integrity and ethically; Upholds organizational values. 
• Organizational Support – Follows policies and procedures; Respects diversity. 
• Planning/Organizing – Uses time efficiently. 
• Professionalism – Approaches others in a tactful manner; Reacts well under pressure; Treats others with respect and consideration, regardless of their status or position; Accepts responsibility for own actions; Follows through on commitments. 
• Quality – Demonstrates accuracy and thoroughness; Looks for ways to improve and promote quality; Monitors own work to ensure quality. 
• Safety and Security – Observes safety and security procedures; Reports potentially unsafe conditions; Uses equipment and materials properly. 
• Adaptability – Able to deal with frequent change, delays, or unexpected events. 
• Attendance/Punctuality – Is consistently at work and on time. 
• Dependability – Follows instructions, responds to management direction.
• Initiative – Asks for and offers help when needed.

QUALIFICATIONS 

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skills and/or abilities required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Certificates, Licenses, Registrations – Current Missouri pharmacy technician license. 
• Education and/or Experience – High school diploma (or equivalent) required; similar work experience recommended but not required. 
• Language Skills – Ability to read and interpret documents such as safety rules, operating and maintenance instructions and procedure manuals. Ability to speak effectively to customers or employees of organization. 
• Mathematical Skills – Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions and decimals. 
• Reasoning Ability – Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form. Ability to deal with problems involving several concrete variables in standardized situations. 
• Computer Skills – To perform this job successfully, an individual should have knowledge of Internet software; Pharmacy Software; Windows/Microsoft programs; and order processing systems. On the job training is provided. 
• Physical Demands – The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. 
• While performing the duties of this job, the employee is regularly required to stand; reach with hands and arms, grasp, twist, bend, stoop, and talk or hear. The employee is frequently required to stoop, kneel or crouch. The employee must regularly lift and/or move up to 25 pounds. Specific vision abilities required by this job include close vision and ability to adjust focus. 
• Work Environment – The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The noise level in the work environment is usually moderate. 

Reports To:
Supervisor 

ESSENTIAL DUTIES AND RESPONSIBILITIES 

• Expedites prescription processing by performing all duties necessary and allowable, by policy or law. 
• Receives new and refilled prescriptions from customers for filling. 
• Verifies name and address (if applicable) of the person the new prescription is to be filled for, as well as the legibility of the prescriber’s name. 
• Obtains from the prescription files those prescriptions which have been requested to be refilled. 
• Prepares labels for new/refilled prescriptions. 
• Accommodates customers when they arrive to pick up prescriptions. 
• Processes cash register transactions for new and refilled prescriptions. 
• Ensures necessary communications are provided to the customer, such as instructions, side effects and medication descriptions. 
• Arranges customer consultations with Pharmacist, when requested. 
• Procures signatures from customers for all prescriptions received. 
• Answers incoming calls and directs to Pharmacist when appropriate, such as new prescriptions, questions about medication, judgmental decision, etc. 
• Completes and processes third-party documents. 
• Fills prescription refills or new prescriptions. 
• Files patient profiles. 
• Fills bins with prescription vials. 
• Processes incoming orders to determine that items ordered were shipped and that items shipped are the same as items invoiced to the Pharmacy. 
• Checks items for appropriate “shelf life” remaining before expiration. 
• Affixes price stickers to the items ordered and places on stock shelves or in refrigerator, when required. 
• Checks stock to remove outdated items, as often as deemed necessary by the pharmacist in charge.
• Cleans Pharmacy shelves and work areas and maintains entire premises in a satisfactory state of cleanliness. 

SUPERVISORY RESPONSIBILITIES 

This job has no supervisory responsibilities. 

COMPETENCIES 

• Analytical – Uses intuition and experience to complement data. 
• Problem Solving – Identifies and resolves problems in a timely manner; Gathers and analyzes information skillfully; Develops alternative solutions; Works well in group problem solving situations; Uses reason even when dealing with emotional topics. 
• Technical Skills – Strives to continuously build knowledge and skills; Shares expertise with others. 
• Customer Service – Manages difficult or emotional customer situations; Responds promptly to customer needs; Solicits customer feedback to improve service; Responds to requests for service and assistance. 
• Interpersonal Skills – Focuses on solving conflict, not blaming; Maintains confidentiality; Listens to others without interrupting; Keeps emotions under control; Remains open to others’ ideas and tries new things. 
• Oral Communication – Speaks clearly and persuasively in positive or negative situations; Listens and gets clarification; Responds well to questions. 
• Written Communication – Writes clearly and informatively; Able to read and interpret written information. 
• Teamwork – Exhibits objectivity and openness to others’ views; Gives and welcomes feedback; Contributes to building a positive team spirit. 
• Business Acumen – Conserves organizational resources. 
• Diversity –Shows respect and sensitivity for cultural differences; Respects diversity. 
• Ethics – Treats people with respect; Works with integrity and ethically; Upholds organizational values. 
• Organizational Support – Follows policies and procedures; Respects diversity. 
• Planning/Organizing – Uses time efficiently. 
• Professionalism – Approaches others in a tactful manner; Reacts well under pressure; Treats others with respect and consideration, regardless of their status or position; Accepts responsibility for own actions; Follows through on commitments. 
• Quality – Demonstrates accuracy and thoroughness; Looks for ways to improve and promote quality; Monitors own work to ensure quality. 
• Safety and Security – Observes safety and security procedures; Reports potentially unsafe conditions; Uses equipment and materials properly. 
• Adaptability – Able to deal with frequent change, delays, or unexpected events. 
• Attendance/Punctuality – Is consistently at work and on time. 
• Dependability – Follows instructions, responds to management direction.
• Initiative – Asks for and offers help when needed.

QUALIFICATIONS 

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skills and/or abilities required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Certificates, Licenses, Registrations – Current Missouri pharmacy technician license. 
• Education and/or Experience – High school diploma (or equivalent) required; similar work experience recommended but not required. 
• Language Skills – Ability to read and interpret documents such as safety rules, operating and maintenance instructions and procedure manuals. Ability to speak effectively to customers or employees of organization. 
• Mathematical Skills – Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions and decimals. 
• Reasoning Ability – Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form. Ability to deal with problems involving several concrete variables in standardized situations. 
• Computer Skills – To perform this job successfully, an individual should have knowledge of Internet software; Pharmacy Software; Windows/Microsoft programs; and order processing systems. On the job training is provided. 
• Physical Demands – The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. 
• While performing the duties of this job, the employee is regularly required to stand; reach with hands and arms, grasp, twist, bend, stoop, and talk or hear. The employee is frequently required to stoop, kneel or crouch. The employee must regularly lift and/or move up to 25 pounds. Specific vision abilities required by this job include close vision and ability to adjust focus. 
• Work Environment – The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The noise level in the work environment is usually moderate. 

Reports To:
Supervisor 

ESSENTIAL DUTIES AND RESPONSIBILITIES 

• Expedites prescription processing by performing all duties necessary and allowable, by policy or law. 
• Receives new and refilled prescriptions from customers for filling. 
• Verifies name and address (if applicable) of the person the new prescription is to be filled for, as well as the legibility of the prescriber’s name. 
• Obtains from the prescription files those prescriptions which have been requested to be refilled. 
• Prepares labels for new/refilled prescriptions. 
• Accommodates customers when they arrive to pick up prescriptions. 
• Processes cash register transactions for new and refilled prescriptions. 
• Ensures necessary communications are provided to the customer, such as instructions, side effects and medication descriptions. 
• Arranges customer consultations with Pharmacist, when requested. 
• Procures signatures from customers for all prescriptions received. 
• Answers incoming calls and directs to Pharmacist when appropriate, such as new prescriptions, questions about medication, judgmental decision, etc. 
• Completes and processes third-party documents. 
• Fills prescription refills or new prescriptions. 
• Files patient profiles. 
• Fills bins with prescription vials. 
• Processes incoming orders to determine that items ordered were shipped and that items shipped are the same as items invoiced to the Pharmacy. 
• Checks items for appropriate “shelf life” remaining before expiration. 
• Affixes price stickers to the items ordered and places on stock shelves or in refrigerator, when required. 
• Checks stock to remove outdated items, as often as deemed necessary by the pharmacist in charge.
• Cleans Pharmacy shelves and work areas and maintains entire premises in a satisfactory state of cleanliness. 

SUPERVISORY RESPONSIBILITIES 

This job has no supervisory responsibilities. 

COMPETENCIES 

• Analytical – Uses intuition and experience to complement data. 
• Problem Solving – Identifies and resolves problems in a timely manner; Gathers and analyzes information skillfully; Develops alternative solutions; Works well in group problem solving situations; Uses reason even when dealing with emotional topics. 
• Technical Skills – Strives to continuously build knowledge and skills; Shares expertise with others. 
• Customer Service – Manages difficult or emotional customer situations; Responds promptly to customer needs; Solicits customer feedback to improve service; Responds to requests for service and assistance. 
• Interpersonal Skills – Focuses on solving conflict, not blaming; Maintains confidentiality; Listens to others without interrupting; Keeps emotions under control; Remains open to others’ ideas and tries new things. 
• Oral Communication – Speaks clearly and persuasively in positive or negative situations; Listens and gets clarification; Responds well to questions. 
• Written Communication – Writes clearly and informatively; Able to read and interpret written information. 
• Teamwork – Exhibits objectivity and openness to others’ views; Gives and welcomes feedback; Contributes to building a positive team spirit. 
• Business Acumen – Conserves organizational resources. 
• Diversity –Shows respect and sensitivity for cultural differences; Respects diversity. 
• Ethics – Treats people with respect; Works with integrity and ethically; Upholds organizational values. 
• Organizational Support – Follows policies and procedures; Respects diversity. 
• Planning/Organizing – Uses time efficiently. 
• Professionalism – Approaches others in a tactful manner; Reacts well under pressure; Treats others with respect and consideration, regardless of their status or position; Accepts responsibility for own actions; Follows through on commitments. 
• Quality – Demonstrates accuracy and thoroughness; Looks for ways to improve and promote quality; Monitors own work to ensure quality. 
• Safety and Security – Observes safety and security procedures; Reports potentially unsafe conditions; Uses equipment and materials properly. 
• Adaptability – Able to deal with frequent change, delays, or unexpected events. 
• Attendance/Punctuality – Is consistently at work and on time. 
• Dependability – Follows instructions, responds to management direction.
• Initiative – Asks for and offers help when needed.

QUALIFICATIONS 

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skills and/or abilities required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Certificates, Licenses, Registrations – Current Missouri pharmacy technician license. 
• Education and/or Experience – High school diploma (or equivalent) required; similar work experience recommended but not required. 
• Language Skills – Ability to read and interpret documents such as safety rules, operating and maintenance instructions and procedure manuals. Ability to speak effectively to customers or employees of organization. 
• Mathematical Skills – Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions and decimals. 
• Reasoning Ability – Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form. Ability to deal with problems involving several concrete variables in standardized situations. 
• Computer Skills – To perform this job successfully, an individual should have knowledge of Internet software; Pharmacy Software; Windows/Microsoft programs; and order processing systems. On the job training is provided. 
• Physical Demands – The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. 
• While performing the duties of this job, the employee is regularly required to stand; reach with hands and arms, grasp, twist, bend, stoop, and talk or hear. The employee is frequently required to stoop, kneel or crouch. The employee must regularly lift and/or move up to 25 pounds. Specific vision abilities required by this job include close vision and ability to adjust focus. 
• Work Environment – The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The noise level in the work environment is usually moderate. 

Reports To:
Supervisor 

ESSENTIAL DUTIES AND RESPONSIBILITIES 

• Expedites prescription processing by performing all duties necessary and allowable, by policy or law. 
• Receives new and refilled prescriptions from customers for filling. 
• Verifies name and address (if applicable) of the person the new prescription is to be filled for, as well as the legibility of the prescriber’s name. 
• Obtains from the prescription files those prescriptions which have been requested to be refilled. 
• Prepares labels for new/refilled prescriptions. 
• Accommodates customers when they arrive to pick up prescriptions. 
• Processes cash register transactions for new and refilled prescriptions. 
• Ensures necessary communications are provided to the customer, such as instructions, side effects and medication descriptions. 
• Arranges customer consultations with Pharmacist, when requested. 
• Procures signatures from customers for all prescriptions received. 
• Answers incoming calls and directs to Pharmacist when appropriate, such as new prescriptions, questions about medication, judgmental decision, etc. 
• Completes and processes third-party documents. 
• Fills prescription refills or new prescriptions. 
• Files patient profiles. 
• Fills bins with prescription vials. 
• Processes incoming orders to determine that items ordered were shipped and that items shipped are the same as items invoiced to the Pharmacy. 
• Checks items for appropriate “shelf life” remaining before expiration. 
• Affixes price stickers to the items ordered and places on stock shelves or in refrigerator, when required. 
• Checks stock to remove outdated items, as often as deemed necessary by the pharmacist in charge.
• Cleans Pharmacy shelves and work areas and maintains entire premises in a satisfactory state of cleanliness. 

SUPERVISORY RESPONSIBILITIES 

This job has no supervisory responsibilities. 

COMPETENCIES 

• Analytical – Uses intuition and experience to complement data. 
• Problem Solving – Identifies and resolves problems in a timely manner; Gathers and analyzes information skillfully; Develops alternative solutions; Works well in group problem solving situations; Uses reason even when dealing with emotional topics. 
• Technical Skills – Strives to continuously build knowledge and skills; Shares expertise with others. 
• Customer Service – Manages difficult or emotional customer situations; Responds promptly to customer needs; Solicits customer feedback to improve service; Responds to requests for service and assistance. 
• Interpersonal Skills – Focuses on solving conflict, not blaming; Maintains confidentiality; Listens to others without interrupting; Keeps emotions under control; Remains open to others’ ideas and tries new things. 
• Oral Communication – Speaks clearly and persuasively in positive or negative situations; Listens and gets clarification; Responds well to questions. 
• Written Communication – Writes clearly and informatively; Able to read and interpret written information. 
• Teamwork – Exhibits objectivity and openness to others’ views; Gives and welcomes feedback; Contributes to building a positive team spirit. 
• Business Acumen – Conserves organizational resources. 
• Diversity –Shows respect and sensitivity for cultural differences; Respects diversity. 
• Ethics – Treats people with respect; Works with integrity and ethically; Upholds organizational values. 
• Organizational Support – Follows policies and procedures; Respects diversity. 
• Planning/Organizing – Uses time efficiently. 
• Professionalism – Approaches others in a tactful manner; Reacts well under pressure; Treats others with respect and consideration, regardless of their status or position; Accepts responsibility for own actions; Follows through on commitments. 
• Quality – Demonstrates accuracy and thoroughness; Looks for ways to improve and promote quality; Monitors own work to ensure quality. 
• Safety and Security – Observes safety and security procedures; Reports potentially unsafe conditions; Uses equipment and materials properly. 
• Adaptability – Able to deal with frequent change, delays, or unexpected events. 
• Attendance/Punctuality – Is consistently at work and on time. 
• Dependability – Follows instructions, responds to management direction.
• Initiative – Asks for and offers help when needed.

QUALIFICATIONS 

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skills and/or abilities required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Certificates, Licenses, Registrations – Current Missouri pharmacy technician license. 
• Education and/or Experience – High school diploma (or equivalent) required; similar work experience recommended but not required. 
• Language Skills – Ability to read and interpret documents such as safety rules, operating and maintenance instructions and procedure manuals. Ability to speak effectively to customers or employees of organization. 
• Mathematical Skills – Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions and decimals. 
• Reasoning Ability – Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form. Ability to deal with problems involving several concrete variables in standardized situations. 
• Computer Skills – To perform this job successfully, an individual should have knowledge of Internet software; Pharmacy Software; Windows/Microsoft programs; and order processing systems. On the job training is provided. 
• Physical Demands – The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. 
• While performing the duties of this job, the employee is regularly required to stand; reach with hands and arms, grasp, twist, bend, stoop, and talk or hear. The employee is frequently required to stoop, kneel or crouch. The employee must regularly lift and/or move up to 25 pounds. Specific vision abilities required by this job include close vision and ability to adjust focus. 
• Work Environment – The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The noise level in the work environment is usually moderate. 

Reports To:
Supervisor 

ESSENTIAL DUTIES AND RESPONSIBILITIES 

• Expedites prescription processing by performing all duties necessary and allowable, by policy or law. 
• Receives new and refilled prescriptions from customers for filling. 
• Verifies name and address (if applicable) of the person the new prescription is to be filled for, as well as the legibility of the prescriber’s name. 
• Obtains from the prescription files those prescriptions which have been requested to be refilled. 
• Prepares labels for new/refilled prescriptions. 
• Accommodates customers when they arrive to pick up prescriptions. 
• Processes cash register transactions for new and refilled prescriptions. 
• Ensures necessary communications are provided to the customer, such as instructions, side effects and medication descriptions. 
• Arranges customer consultations with Pharmacist, when requested. 
• Procures signatures from customers for all prescriptions received. 
• Answers incoming calls and directs to Pharmacist when appropriate, such as new prescriptions, questions about medication, judgmental decision, etc. 
• Completes and processes third-party documents. 
• Fills prescription refills or new prescriptions. 
• Files patient profiles. 
• Fills bins with prescription vials. 
• Processes incoming orders to determine that items ordered were shipped and that items shipped are the same as items invoiced to the Pharmacy. 
• Checks items for appropriate “shelf life” remaining before expiration. 
• Affixes price stickers to the items ordered and places on stock shelves or in refrigerator, when required. 
• Checks stock to remove outdated items, as often as deemed necessary by the pharmacist in charge.
• Cleans Pharmacy shelves and work areas and maintains entire premises in a satisfactory state of cleanliness. 

SUPERVISORY RESPONSIBILITIES 

This job has no supervisory responsibilities. 

COMPETENCIES 

• Analytical – Uses intuition and experience to complement data. 
• Problem Solving – Identifies and resolves problems in a timely manner; Gathers and analyzes information skillfully; Develops alternative solutions; Works well in group problem solving situations; Uses reason even when dealing with emotional topics. 
• Technical Skills – Strives to continuously build knowledge and skills; Shares expertise with others. 
• Customer Service – Manages difficult or emotional customer situations; Responds promptly to customer needs; Solicits customer feedback to improve service; Responds to requests for service and assistance. 
• Interpersonal Skills – Focuses on solving conflict, not blaming; Maintains confidentiality; Listens to others without interrupting; Keeps emotions under control; Remains open to others’ ideas and tries new things. 
• Oral Communication – Speaks clearly and persuasively in positive or negative situations; Listens and gets clarification; Responds well to questions. 
• Written Communication – Writes clearly and informatively; Able to read and interpret written information. 
• Teamwork – Exhibits objectivity and openness to others’ views; Gives and welcomes feedback; Contributes to building a positive team spirit. 
• Business Acumen – Conserves organizational resources. 
• Diversity –Shows respect and sensitivity for cultural differences; Respects diversity. 
• Ethics – Treats people with respect; Works with integrity and ethically; Upholds organizational values. 
• Organizational Support – Follows policies and procedures; Respects diversity. 
• Planning/Organizing – Uses time efficiently. 
• Professionalism – Approaches others in a tactful manner; Reacts well under pressure; Treats others with respect and consideration, regardless of their status or position; Accepts responsibility for own actions; Follows through on commitments. 
• Quality – Demonstrates accuracy and thoroughness; Looks for ways to improve and promote quality; Monitors own work to ensure quality. 
• Safety and Security – Observes safety and security procedures; Reports potentially unsafe conditions; Uses equipment and materials properly. 
• Adaptability – Able to deal with frequent change, delays, or unexpected events. 
• Attendance/Punctuality – Is consistently at work and on time. 
• Dependability – Follows instructions, responds to management direction.
• Initiative – Asks for and offers help when needed.

QUALIFICATIONS 

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skills and/or abilities required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Certificates, Licenses, Registrations – Current Missouri pharmacy technician license. 
• Education and/or Experience – High school diploma (or equivalent) required; similar work experience recommended but not required. 
• Language Skills – Ability to read and interpret documents such as safety rules, operating and maintenance instructions and procedure manuals. Ability to speak effectively to customers or employees of organization. 
• Mathematical Skills – Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions and decimals. 
• Reasoning Ability – Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form. Ability to deal with problems involving several concrete variables in standardized situations. 
• Computer Skills – To perform this job successfully, an individual should have knowledge of Internet software; Pharmacy Software; Windows/Microsoft programs; and order processing systems. On the job training is provided. 
• Physical Demands – The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. 
• While performing the duties of this job, the employee is regularly required to stand; reach with hands and arms, grasp, twist, bend, stoop, and talk or hear. The employee is frequently required to stoop, kneel or crouch. The employee must regularly lift and/or move up to 25 pounds. Specific vision abilities required by this job include close vision and ability to adjust focus. 
• Work Environment – The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The noise level in the work environment is usually moderate. 

Reports To:
Supervisor 

ESSENTIAL DUTIES AND RESPONSIBILITIES 

• Expedites prescription processing by performing all duties necessary and allowable, by policy or law. 
• Receives new and refilled prescriptions from customers for filling. 
• Verifies name and address (if applicable) of the person the new prescription is to be filled for, as well as the legibility of the prescriber’s name. 
• Obtains from the prescription files those prescriptions which have been requested to be refilled. 
• Prepares labels for new/refilled prescriptions. 
• Accommodates customers when they arrive to pick up prescriptions. 
• Processes cash register transactions for new and refilled prescriptions. 
• Ensures necessary communications are provided to the customer, such as instructions, side effects and medication descriptions. 
• Arranges customer consultations with Pharmacist, when requested. 
• Procures signatures from customers for all prescriptions received. 
• Answers incoming calls and directs to Pharmacist when appropriate, such as new prescriptions, questions about medication, judgmental decision, etc. 
• Completes and processes third-party documents. 
• Fills prescription refills or new prescriptions. 
• Files patient profiles. 
• Fills bins with prescription vials. 
• Processes incoming orders to determine that items ordered were shipped and that items shipped are the same as items invoiced to the Pharmacy. 
• Checks items for appropriate “shelf life” remaining before expiration. 
• Affixes price stickers to the items ordered and places on stock shelves or in refrigerator, when required. 
• Checks stock to remove outdated items, as often as deemed necessary by the pharmacist in charge.
• Cleans Pharmacy shelves and work areas and maintains entire premises in a satisfactory state of cleanliness. 

SUPERVISORY RESPONSIBILITIES 

This job has no supervisory responsibilities. 

COMPETENCIES 

• Analytical – Uses intuition and experience to complement data. 
• Problem Solving – Identifies and resolves problems in a timely manner; Gathers and analyzes information skillfully; Develops alternative solutions; Works well in group problem solving situations; Uses reason even when dealing with emotional topics. 
• Technical Skills – Strives to continuously build knowledge and skills; Shares expertise with others. 
• Customer Service – Manages difficult or emotional customer situations; Responds promptly to customer needs; Solicits customer feedback to improve service; Responds to requests for service and assistance. 
• Interpersonal Skills – Focuses on solving conflict, not blaming; Maintains confidentiality; Listens to others without interrupting; Keeps emotions under control; Remains open to others’ ideas and tries new things. 
• Oral Communication – Speaks clearly and persuasively in positive or negative situations; Listens and gets clarification; Responds well to questions. 
• Written Communication – Writes clearly and informatively; Able to read and interpret written information. 
• Teamwork – Exhibits objectivity and openness to others’ views; Gives and welcomes feedback; Contributes to building a positive team spirit. 
• Business Acumen – Conserves organizational resources. 
• Diversity –Shows respect and sensitivity for cultural differences; Respects diversity. 
• Ethics – Treats people with respect; Works with integrity and ethically; Upholds organizational values. 
• Organizational Support – Follows policies and procedures; Respects diversity. 
• Planning/Organizing – Uses time efficiently. 
• Professionalism – Approaches others in a tactful manner; Reacts well under pressure; Treats others with respect and consideration, regardless of their status or position; Accepts responsibility for own actions; Follows through on commitments. 
• Quality – Demonstrates accuracy and thoroughness; Looks for ways to improve and promote quality; Monitors own work to ensure quality. 
• Safety and Security – Observes safety and security procedures; Reports potentially unsafe conditions; Uses equipment and materials properly. 
• Adaptability – Able to deal with frequent change, delays, or unexpected events. 
• Attendance/Punctuality – Is consistently at work and on time. 
• Dependability – Follows instructions, responds to management direction.
• Initiative – Asks for and offers help when needed.

QUALIFICATIONS 

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skills and/or abilities required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Certificates, Licenses, Registrations – Current Missouri pharmacy technician license. 
• Education and/or Experience – High school diploma (or equivalent) required; similar work experience recommended but not required. 
• Language Skills – Ability to read and interpret documents such as safety rules, operating and maintenance instructions and procedure manuals. Ability to speak effectively to customers or employees of organization. 
• Mathematical Skills – Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions and decimals. 
• Reasoning Ability – Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form. Ability to deal with problems involving several concrete variables in standardized situations. 
• Computer Skills – To perform this job successfully, an individual should have knowledge of Internet software; Pharmacy Software; Windows/Microsoft programs; and order processing systems. On the job training is provided. 
• Physical Demands – The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. 
• While performing the duties of this job, the employee is regularly required to stand; reach with hands and arms, grasp, twist, bend, stoop, and talk or hear. The employee is frequently required to stoop, kneel or crouch. The employee must regularly lift and/or move up to 25 pounds. Specific vision abilities required by this job include close vision and ability to adjust focus. 
• Work Environment – The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The noise level in the work environment is usually moderate.